WarrantyCA

HotTubsDirect’s Synergi™ Spas Limited Warranty

HotTubsDirect’s Synergi™ Spas Acrylic Spa Cabinet: LIFETIME WARRANTY

Synergi™ Spas warrants the original retail purchaser the integrity of the spa’s cabinet structure will not rot, crack, or peel for as long as the customer owns the spa. (repair or replacement)

HotTubsDirect’s Synergi™ Spas Acrylic Spa Surface: 5 years

Synergi™ Spas warrants the original retail purchaser the surface integrity of the spa against blistering or delaminating as a result of defects in material or workmanship for a period of 5 years. (repair or replacement)

HotTubsDirect’s Synergi™ Spas Plumbing & Equipment: 2 years/1 year (see table below)

Synergi™ Spas warrants the original retail purchaser the integrity of the spa’s plumbing against leaks as a result of defects in material or workmanship for a period of 2 years/1 year on parts and 2 years/1 year on labor*. Synergi™ Spas warrants the original retail purchaser the integrity of the spa’s Equipment Pack (pumps, heater, control system) to be free from defects in material and workmanship for a period of 2 years/1 year on parts and 2 years/1 year on labor* from the date of the original retail purchase.

Warranty Specifics

Please Note: Electrical Connections must be made by a qualified, licensed residential electrician. Improper installations present hazards which can result in personal injury or property damage and void the warranty on the spa. Please see the Pre-delivery Guide and/or Owners Manual for additional information.

  • Ozonators:  Synergi™ Spas warrants the original retail purchaser that the factory installed ozonators will not malfunction due to defects in workmanship for a period of 1 year from the date of the original retail purchase.
  • Cabinet Structure and Hard Cover:  Synergi™ Spas warrants the original retail purchaser that the factory installed acrylic series Cabinet Structure will have a lifetime warranty.
  • LED Lighting:  Synergi™ Spas warrants the original retail purchaser that the factory installed LED Lighting System will have a 1 year warranty to be free from defects in workmanship and materials from the date of the original retail purchase.
  • Sound System:  Synergi™ Spas warrants the original retail purchaser that the factory installed Sound System will have a 90 day warranty to be free from defects in workmanship and materials from the date of the original retail purchase.
  • Spa Cover: 1 Year warranty

*Model

Cabinet

Shell

Plumbing & Equipment

Light, Ozone, or In.Clear

Labor

Acrylic Shell Spas: Captain, Commander, Voyager, Mariner, Odyssey, Seascape

Lifetime

5 years

2 years

1 year

2 years

Roto-Molded Spas: Islander, Edgewater, Atlantic, Docksider, Crest

Lifetime

Lifetime

1 year

1 year

1 year

Exclusions

This limited warranty is enforceable only by the original retail purchaser. Fuses, covers, light bulbs, light lenses, spa pillows, seals on pump and motor, and any dealer installed accessories are specifically excluded from this limited warranty.

All warranties are null and void if any of the following occur:

  • The spa has been subject to alteration, neglect, misuse or abuse.
  • Any damages caused by failure to install, maintain, and operate the spa in accordance with the recommendations contained in Synergi™ Spas Owner’s Manual.
  • Any and all costs of spa’s removal and replacement including but not limited to removal and transportation, damages to landscaping, house structures.
  • The spa has been used in a non-residential application or an application in which it was not designed.
  • Spa shell damage caused by excessive heat build-up due to failure to cover the spa while empty of water and/or exposure to direct sunlight.
  • Any damages caused by improper maintenance of spa water chemistry or by any undissolved spa chemicals which may cause bleaching of the spa shell and erosion or discoloration of stainless jets.
  • Any repairs that are done by anyone other than authorized Synergi™ Spas agent, or anyone without expressed written permission by Synergi™ Spas warranty department.
  • Any and all costs associated with obtaining warranty service. Synergi™ Spas provides a maximum reimbursement of $80 and is not responsible for any form of Trip Charge requested by a service provider.

• Do not use third-party salt-based systems in your spa! Damage caused by salt-based systems that have not been factory installed will not be covered under your warranty.

IMPORTANT:  Synergi™ Spas Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address.

DISCLAIMERS: HOTTUBSDIRECT SYNERGI™ SPAS AND ITS AUTHORIZED AGENTS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, COST OR OTHER DAMAGE, WHETHER INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE, ARISING OUT OF ANY DEFECT COVERED BY THIS LIMITED WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF USE OF THE SPA AND COST FOR REMOVAL OF DEFECTIVE PRODUCT, EVEN IF SYNERGI™ SPAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, THE LIABILITY OF SYNERGI™ SPAS UNDER THIS LIMITED WARRANTY, IF ANY, SHALL NOT EXCEED THE ORIGINAL AMOUNT PAID FOR THE DEFECTIVE PRODUCT. COVERAGE UNDER THIS LIMITED WARRANTY SHALL COMMENCE AS OF THE ORIGINAL DATE OF PURCHASE AND THE DURATION OF SUCH COVERAGE SHALL NOT EXTEND FOR ANY REASON WHATSOEVER BEYOND THE STATED TIME PERIOD. THESE DISCLAIMERS SHALL BE EQUALLY APPLICABLE TO ANY SERVICE PROVIDED BY SYNERGI™ SPAS OR ITS AUTHORIZED AGENTS.

LIMITATIONS: THIS LIMITED WARRANTY IS NONTRANSFERABLE AND ONLY APPLIES TO THE ORIGINAL PURCHASER. THIS LIMITED WARRANTY SUPERSEDES THE PLACE OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, IN FACT OR AT LAW, INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTY SERVICE MUST BE AUTHORIZED BY SYNERGI™ SPAS AND PERFORMED BY ITS AUTHORIZED AGENT. NO DEALER, DISTRIBUTOR, SERVICE COMPANY, OR OTHER PARTY IS AUTHORIZED TO CHANGE, MODIFY, OR EXTEND THE TERMS OF THIS LIMITED WARRANTY IN ANY MANNER WHATSOEVER.

FOR WARRANTY QUESTIONS OR CLAIMS PLEASE CONTACT CUSTOMER SUPPORT AT 1-877-BUY-SPAS

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