Shipping & Returns

Shipping & Delivery

Hot Tub Shipping and Delivery
from Synergi® Spas Online Sales

Synergi Spas Hot Tub Delivery Terms

No taxes charged for any states except PA purchases.

Free Shipping On All Hot Tubs.

 Hot tubs purchased online will be shipped directly from the factory within the 48 contiguous United States at the quoted price. Shipping of hot tubs generally takes 1-2 weeks once the spa leaves the factory. Standard delivery based requires access by tractor-trailer.

Please contact 1-877-289-7727 if your location isn't tractor-trailer accessible.

 *Hot Tub deliveries to remote areas and islands may be subject to additional shipping fees*

 Please contact Synergi spas at 1-877-289-7727 for more information on delivery to remote areas and islands. 

Synergi Spas Standard Parts and Accessory Delivery Terms:

Parts and accessories purchased online will be shipped via standard ground delivery with the shipping cost calculated during checkout. Delivery of parts and accessories generally takes 7-10 days from the online order date. Accessories purchased separately will be subject to shipping charges calculated at checkout.

Hot Tub Delivery Process:

We strive to ensure that your spa purchase is a positive experience, and in this light we want you to know what to expect after you purchase your new spa:


  • Prompt email notification of the shipment of your spa from the factory.
  • Shipment from a nationwide freight company.
  • Your spa will likely leave the factory with a truckload of other Synergi spas and the first stop will be a terminal where your spa will be transferred to a truck heading to your state.
  • Once in your state, the delivery driver or terminal manager who will schedule your delivery will contact you. All hot tub deliveries require someone at residence.
  • On the scheduled day a tractor-trailer equipped with a lift-gate will show up and the driver will deliver your spa to the end of your driveway.
  • After inspecting the exterior of the spa to confirm that it arrived to you safely, you will be asked for a signature for delivery.

Please contact Synergi Spas at 1-877-289-7727 if you have any questions regarding your delivery.

 Backyard Delivery/Spot Delivery may be available as an option through the freight carrier in the United States in select zip codes, or by a local factory authorized service technician in other areas, for an additional fee. If the US freight carrier offers backyard delivery in your area, it will show up as an option at checkout.

Note: GE Financing as a payment method requires selecting the Backyard delivery option.

In case you are not in an area where the delivery company offers backyard delivery, then you may still be able to obtain backyard delivery through a local factory authorized service technician. Contact Synergi Spas at 1-877-289-7727 for additional information.

Hot Tub Delivery to locations outside the 48 contiguous United States may be available for an additional fee. Please contact Synergi Spas at 1-877-289-7727 to receive a quote prior to placing your order. Additional transit time may be required.



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