Frequently Asked Questions

How much will a new spa cost?
There are a wide variety of spas on the market today, with a wide variety of prices and we provide a price match guarantee. Although there is going to be some variation in materials and features among different spa manufacturers, our factory manufacturers Synergi® Spas and only uses the finest quality materials while our features are customized for your individual needs. We invite you to explore our website to see for yourself how Synergi® Spas provides quality, luxurious, durable products for thousands of dollars less than other suppliers.  


How long will my spa last?
When you purchase Synergi® Spas through we guarantee our spas and spa parts with a comprehensive warranty. We guarantee our patented Dura-Last cabinet design, with the industries first lifetime warranty, which will not split, crack, or peel. Your hot tub will provide years of enjoyment, worry-free.If you have questions about maintaining and servicing your spa, please consult our online owner's guide or call us at 1-877-BUY-SPAS (1-877-289-7727).


Where should I put my spa?
Most Synergi® Spas are installed outdoors and with our exclusive molded base installation is simple and the spa can be placed almost anywhere on solid, level ground. To install Synergi® Spas indoors you need to consider if the spa will fit through the door and if the structural strength of the floor is adequate to hold the spa filled with water.  A typical 3-person spa weighs about 2500 pounds filled.


What special plumbing is needed for my spa?
None. Once your Synergi Spa is in place, simply fill it with water from a garden hose.


How do I keep the water clean?
We recommend that you follow the Maintaining Spa Water Quality in your Synergi® Spas owner’s manual or call us at 1-877-BUY-SPAS (1-877-289-7727).  Maintaining your spa water and keeping it clean not only helps the spa’s equipment run properly, but also improves the overall spa experience.


How often should I clean the spa?
With regular use and well-maintained water, we recommend you clean your spa every 3-6 months. Essentially this involves draining the water from the spa, brushing the sides and refilling with fresh water from a hose.  Consult your owner’s manual for specific instructions.


How is the temperature controlled?
Temperature, jets and lights can all be controlled with the simple touch of a button. Our topside control panel combines advanced micro-processor technology with solid-state electronic switches, creating the world’s finest, most reliable, state-of-the-art, user-friendly control system. Navigation is a breeze.


Are water jets adjustable?
Most jets in your spa are adjustable. Rotating the face of an adjustable jet to the left (counter-clockwise) will increase the amount of water flow through the jet.  Rotating the face of an adjustable jet to the right (clockwise) will decrease the amount of water flow through the jet.


How much horsepower does my spa pump need?
That is going to vary by spa model. All Synergi® Spas are equipped with Waterway Executive pumps to increase water flow for a more vigorous massage experience, while reducing electrical consumption of the pumps. We did this by working closely with Waterway to increase the size and angle of the pump impellers; and by optimizing internal plumbing, jet placement and jet configuration. The results are a difference you can feel.


Can Synergi® Spas help my stress, pain, or other physical conditions?
You should consult a medical professional for specific advice. It is well known that hydrotherapy-the combination of heat, massage, and buoyancy-can help relieve stress, pain, and other symptoms. Heat dilates blood vessels, increasing blood flow to carry oxygen and nutrients to sore and damaged tissues. Synergi® Spas jets give you a full-body massage, relaxing tension from muscles, while the natural buoyancy of the water relieves pressure on strained joints and muscles.  Immersion in a warm, soothing hot tub before bed helps to transition to a good night’s sleep, and the release of endorphins that occur during a warm water massage can also relieve stress and improve your mood.


How long does my spa need to heat-up before it’s ready to use?
Controls for your Synergi Spa allow you to choose whether to keep your spa warm and ready to use at all times or set it to heat when you’re most likely to use it.  Whatever you desire, your Synergi Spa can be customized and be ready for use whenever needed.


What type of electrical service do I need for my spa?
Most Synergi® Spas are  designed for 240 volt electrical service requiring a 50 or 60 amp breaker. Certain models will work with 120 volt electrical service that enables you to essentially “plug and play”. These models can also be converted to a 240 volt electrical service if needed. When connecting via your regular outlet, don’t share the circuit with another appliance, and be sure it has an appropriate amperage rating.

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